Technical Service Specialist

About the Role

We are seeking an experienced scientific professional to join a highly collaborative organization that values scientific rigor, customer partnership, and continuous professional growth. Enjoy a positive work environment, comprehensive benefits, and the opportunity to build a long‑term career within a team committed to developing and challenging its employees.

The Technical Service Specialist role is ideal for experienced scientific professionals with a strong foundation in product development, microbiology/stability, formulation and chemistry fundamentals, and a passion for solving customer problems across household, disinfection, and personal care applications. In this position, you will serve as a key technical resource for both customers and internal teams—ensuring the safe, effective, and compliant use of the company’s ingredients while supporting product performance, hygiene, and regulatory expectations.

The ideal candidate is a hands‑on scientific leader with deep development expertise, strong project management capabilities, and a proven ability to guide teams through both tactical problem‑solving and long‑term innovation.

Responsibilities

Customer Support & Field Engagement

  • Visit customers to deliver presentations, technical discussions, and troubleshooting support (in person, Teams, and calls)

  • Diagnose and solve customer problems related to formulation, hygiene, performance, and application challenges

  • Conduct plant hygiene evaluations and site assessments as needed

  • Provide product recommendations and application guidance across household, disinfection, and personal care categories

  • Support sales personnel with technical service requests, customer documentation, and training

Technical Leadership & Formulation Support

  • Apply formulation basics and troubleshooting skills using typical household, disinfection, and PC ingredients (surfactants, solvents, chelants, oxidizers, quats, preservatives, etc.)

  • Design, execute, and support technical projects and investigations under the direction of the Technical Manager

  • Coordinate closely with chemistry, formulation, and microbiology labs to translate customer needs into actionable testing plans

  • Design experiments, develop protocols, and ensure accurate GLP‑compliant documentation

  • Prepare technical reports, literature, and internal/external communications

Regulatory, Efficacy & Compliance

  • Support EPA and FIFRA efficacy-related activities in partnership with regulatory teams

  • Understand regulatory implications of formulation changes and ingredient selection

  • Ensure technical recommendations align with safety, compliance, and quality management system (QMS) requirements

Industry Engagement & Training

  • Represent the company within relevant industry organizations (HCPA, PCPC, SCC, etc.)

  • Deliver technical training to customers, sales teams, and new internal staff

  • Stay current with competitor products, market trends, and emerging technologies

  • Promote a positive team environment and uphold high standards of professionalism

Requirements

  • Bachelor’s or Master’s degree in Microbiology, Biology, Chemistry, Chemical Engineering, or a related scientific field

  • 2-5 years of experience in household, disinfection, personal care, or related consumer product categories

  • Strong understanding of formulation basics and typical ingredient systems; ability to troubleshoot performance and stability issues

    • Solid chemistry fundamentals and comfort working with disinfectant chemistries (quats, oxidizers, acids, solvents, etc.)

    • Experience coordinating with microbiology, formulation, and chemistry labs

    • Familiarity with EPA/FIFRA efficacy expectations, GLP documentation, and regulatory collaboration

    • Natural comfort interacting with customers, delivering presentations, and conducting plant hygiene assessments

    • Ability to travel for customer visits, surveys, and training sessions

    • Excellent verbal and written communication skills with the ability to build rapport and translate technical concepts clearly

    • Supplier‑side experience strongly preferred

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