Global Account Manager - F&F Ingredients
A commercially minded, customer‑centric role supporting international fragrance & flavor customers
Overview
The Global Account Manager plays a pivotal role in supporting international customers and driving operational excellence across key global accounts. This position blends customer management, commercial coordination, and data‑driven execution to ensure flawless delivery, high service levels, and long‑term account success.
This role serves as the central connection point between customers and internal teams—translating needs into action, resolving issues before they escalate, and ensuring that global programs run smoothly. This role is ideal for someone who thrives in a fast‑paced, cross‑functional environment and enjoys improving processes, strengthening customer relationships, and enabling commercial growth.
Responsibilities
Global Account Leadership & Customer Support
Serve as the primary operational contact for global customers, ensuring a consistent, high‑quality experience across regions.
Build strong relationships with customer stakeholders, understanding their priorities, timelines, and performance expectations.
Support commercial teams with customer insights, reporting, and preparation for business reviews.
Operational Excellence & Process Optimization
Design, implement, and continuously refine workflows, SOPs, and cross‑functional processes.
Identify inefficiencies and lead initiatives that improve scalability, reduce friction, and enhance service delivery.
Ensure global alignment and consistency across all account support activities.
Order Management & Execution
Own end‑to‑end order coordination, ensuring accuracy, timeliness, and proactive issue resolution.
Partner closely with Sales, Sourcing, Logistics, Quality, and Finance to maintain seamless order flow.
Anticipate risks, escalate appropriately, and drive corrective actions to protect customer satisfaction.
Data, Insights & Performance Tracking
Monitor account performance through dashboards, KPIs, and customer scorecards.
Analyze trends to identify gaps, opportunities, and root causes of service issues.
Present insights and recommendations to internal teams and commercial leadership.
Cross‑Functional Collaboration
Facilitate clear communication across departments and regions.
Align internal stakeholders on priorities, timelines, and customer commitments.
Act as the escalation point for operational challenges impacting global accounts.
Systems, Tools & Automation
Improve utilization of CRM, ERP, and reporting tools to enhance visibility and efficiency.
Recommend and implement system enhancements that support automation and scalability.
Requirements
Strong knowledge of the Fragrance & Flavor (F&F) industry
3+ years in account management, customer operations, supply chain, or commercial support
Expertise in operational process design, workflow optimization, and SOP development
Proven end‑to‑end order management experience with a focus on accuracy and service
Advanced analytical skills; proficiency with Excel, Google Sheets, Tableau, Power BI, or similar
Experience conducting root cause analysis and implementing corrective actions
Strong communication skills and ability to collaborate across global teams
Willingness to travel