Senior Technical Product Specialist

Senior Technical Service Specialist

Job Overview
Join a highly collaborative organization that values scientific rigor, customer partnership, and continuous professional growth. Enjoy a positive work environment, comprehensive benefits, and the opportunity to build a long‑term career within a team committed to developing and challenging its employees.

The Senior Technical Service Specialist role is ideal for experienced scientific professionals with a strong microbiology or biology foundation, formulation and chemistry fundamentals, and a passion for solving customer problems across household, disinfection, and personal care applications. In this position, you will serve as a key technical resource for both customers and internal teams—ensuring the safe, effective, and compliant use of the company’s ingredients while supporting product performance, hygiene, and regulatory expectations.

Responsibilities

Customer Support & Field Engagement

·       Visit customers to deliver presentations, technical discussions, and troubleshooting support (in person, Teams, and calls)

·       Diagnose and solve customer problems related to formulation, hygiene, performance, and application challenges

·       Conduct plant hygiene evaluations and site assessments as needed

·       Provide product recommendations and application guidance across household, disinfection, and personal care categories

·       Support sales personnel with technical service requests, customer documentation, and training

Technical Leadership & Formulation Support

·       Apply formulation basics and troubleshooting skills using typical household, disinfection, and PC ingredients (surfactants, solvents, chelants, oxidizers, quats, preservatives, etc.)

·       Design, execute, and support technical projects and investigations under the direction of the Technical Manager

·       Coordinate closely with chemistry, formulation, and microbiology labs to translate customer needs into actionable testing plans

·       Design experiments, develop protocols, and ensure accurate GLP‑compliant documentation

·       Prepare technical reports, literature, and internal/external communications

Regulatory, Efficacy & Compliance

·       Support EPA and FIFRA efficacy-related activities in partnership with regulatory teams

·       Understand regulatory implications of formulation changes and ingredient selection

·       Ensure technical recommendations align with safety, compliance, and quality management system (QMS) requirements

Industry Engagement & Training

·       Represent the company within relevant industry organizations (HCPA, PCPC, SCC, etc.)

·       Deliver technical training to customers, sales teams, and new internal staff

·       Stay current with competitor products, market trends, and emerging technologies

·       Promote a positive team environment and uphold high standards of professionalism

Requirements

·       Bachelor’s degree in Microbiology, Biology, Chemistry, Chemical Engineering, or a related scientific field

·       5–10+ years of experience in household, disinfection, personal care, or related consumer product categories

·       Strong understanding of formulation basics and typical ingredient systems; ability to troubleshoot performance and stability issues

  • Solid chemistry fundamentals and comfort working with disinfectant chemistries (quats, oxidizers, acids, solvents, etc.)

  • Experience coordinating with microbiology, formulation, and chemistry labs

  • Familiarity with EPA/FIFRA efficacy expectations, GLP documentation, and regulatory collaboration

  • Natural comfort interacting with customers, delivering presentations, and conducting plant hygiene assessments

  • Ability to travel for customer visits, surveys, and training sessions

  • Excellent verbal and written communication skills with the ability to build rapport and translate technical concepts clearly

  • Supplier‑side experience strongly preferred

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