Quality Assurance Manager

Position Overview

We are seeking a hands-on, detail-oriented Quality Assurance Manager to lead our QA function and oversee a small team supporting ISO 9001:2015 compliance, product documentation, and continuous improvement initiatives. This role is central to maintaining product integrity, regulatory alignment, and customer satisfaction across our specialty chemical portfolio.

Responsibilities

  • Lead and mentor QA staff responsible for documentation control, COA processing, and product data integrity.

  • Maintain and continuously improve the ISO 9001:2015 Quality Management System, including document control, audit readiness, and corrective action tracking.

  • Investigate nonconformances, identify root causes, and ensure corrective and preventive actions are implemented and documented.

  • Coordinate resolution of product quality issues, customer complaints, and internal quality concerns in collaboration with technical, production, and commercial teams.

  • Oversee product recertification activities, including laboratory testing coordination and communication of product disposition.

  • Ensure accuracy and maintenance of Product Master data in the Product Information Management System (PIMS) database (sales specifications, test methods, product approvals).

  • Supervise the processing of inbound Certificates of Analysis (COAs) within PIMS and provide guidance to administrative staff.

  • Prepare for and support internal and external audits, ensuring compliance with ISO standards and customer requirements.

Requirements

  • Bachelor’s degree in Chemistry, Biology, Environmental Science, or a related technical discipline (or equivalent experience).

  • 5+ years of Quality Assurance experience in manufacturing, chemicals, or regulated industries.

  • Strong working knowledge of ISO 9001:2015 standards and audit processes.

  • Experience with QMS databases and product information systems (e.g., PIMS, ERP platforms).

  • Proven ability to lead, coach, and develop direct reports in a quality or technical environment.

  • Excellent organizational, communication, and cross-functional collaboration skills.

  • Experience managing customer complaints, CAPA systems, and regulatory documentation preferred.

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